Insistent Clients: Identifying Them Then Dealing With Them And Remaining Compliant

fca conduct rules cobs insistent client sales process

fca conduct rules cobs insistent client sales process

What is an Insistent Client and how to deal with them.

The FCA Handbook does not refer to insistent clients and there are no rules or guidance specifically about this.

The following will hopefully help to show the FCA’s current stance after their recent consultation paper.

IMPORTANT!
Insistent Clients must not be confused with an Execution Only client

 

What Is Execution Only?
This is where the Client knows exactly what they want and the choices readily available incorporating the premium, sum assured, term and availability of critical illness, waiver, etc.

So What Is An Insistent Client?
This term is used to describe a situation where a client is adamant that they should be taking a different route of advice to that prescribed by the adviser.

This presentation contains images that were used under a Creative Commons License. Click here to see the full list of images and attributions: https://app.contentsamurai.com/cc/97859

Keywords
insistent client,execution only,compliant process,past business review,regulated complaint,financial conduct authority contact,regulated mortgage contract,fca cass rules,mortgage regulations,fca permissions,consumer credit agreement,tax credit compliance,check fca register,fca approved persons,fca check,fsa regulations,fca regulated firms,terms of business agreement,fca investigation,financial services regulation,consumer credit regulations,fca approval,fca consumer credit,fca authorised person,fca license,consumer credit

Leave a Reply

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.